Publish Date: December 1, 2023
All Fidelity Bank & Trust ATM and debit card holders will receive a new contactless debit card in the mail in early January. You may activate your new card on Monday, January 22, 2024. Your current ATM or debit card will expire at that time.Learn more about this card conversion and what you need to know below.
ACTIVATINGYOUR NEW DEBIT CARD
FEATURES OF YOUR NEW DEBIT CARD
FREQUENTLY ASKED QUESTIONS
| DECEMBER 5-13, 2023 | Please ensure that youraddress and phone number we have on file are up to date, the postal service will not forward this mail piece for security purposes. It is important to contact us immediately to update your information if you know you will be traveling in January. |
| JANUARY 8-12, 2024 | Customers will begin receiving new debit cards in the mail during the week of January 8th. These will come in discreet envelopes for security purposes, so please watch your mail carefully. |
| JANUARY 19-21, 2024 | Starting on January 19th and through the weekend, balance notifications will not be available for current debit cards and your purchases will not appear in online/mobile banking. Please be diligent by keeping track of your purchases and knowing your spending limits to avoid overspending the balance available in your account. NOTE: You may not see transactions over the weekend post to your account until later in the week. |
| JANUARY 22, 2024 | 6:00 a.m. (CST) 9:00 a.m. (CST) |
ACTIVATING YOUR NEW DEBIT CARD
You will receive your new debit card in the mail during the week of January 8th. Card activation details will be included in your mailer, but plan to keep this information in a safe location until you can activate your card on January 22nd. Your new debit card must be activated by phone before it can be used.
NOTE: Be sure to activate your new debit card using the phone number the bank has on file so it can validate your credentials. Stay on the line to select your PIN.
FEATURES OF YOUR NEW DEBIT CARD
CONTACTLESS DEBIT CARDS
Contactless debit cards are a convenient payment option that allows you to make quick and easy transactions eliminating the need for physical contact with the card reader. Instead, you simply hover or tap the card at the merchant’s terminal. Learn more about how to use your new contactless debit card and why it’s more secure on our blog.
ONLINE/MOBILE BANKING TOOLS (AKA: MyCardRules)
MyCardRules is accessible on your dashboard in Online/Mobile Banking and provides you enhanced card control options. These controls allow you robust, self-service fraud prevention tools including features such as:
- LOCK CARD: Instantly deactivate a card, denying transactions on the selected card. Recurring payments may continue, and credits and deposits will still be allowed.
- ALERTS & PROTECTIONS: You can choose to be notified on all transactions by activating the ‘Notify me on all transactions’ toggle, or you can enable a variety of settings such as:
- LOCATION: Notify or block controls on transactions from specific locations.
- MERCHANT TYPES: Notify or block controls on transactions that have been identified as coming from specific merchant types including entertainment, gas station, grocery, travel, age restricted and more.
- TRANSACTION TYPES: Notify or block controls on transactions of specific types including in-store, eCommerce, auto pay and more.
- SPENDING LIMITS: Set both individual transaction and monthly spending limits.
- NOTIFICATION SETTINGS: Set preferred notification methods for both blocked transactions and notification alerts including in-app message, email and text message.
DIGITAL WALLETS
Add your new debit card to your mobile phone’s digital wallet for a convenient, yet secure way to pay. More details will be coming on a date when digital wallets will be available. At that time, simply open the Apple Pay, Google Pay or Samsung Pay app on your phone and follow the prompts to securely load your debit card. When using your card from your digital wallet, each transaction is authorized with a one-time unique security code. This makes it nearly impossible for fraudsters to steal card information to make unauthorized purchases.
